Stoddard’s is more than just fine cutlery and one-of-a-kind items. The key to our longevity is our service, knowledge and generations of passionate customers who love expert and prompt service as much as they like great products.
Our goal has always been happy and repeat customers. Please use the guidelines below to understand our policies. For any help or additional information please contact us immediately.
Methods of Payment
We accept Visa, Master Card, Discover and American Express.
Sales Tax
Massachusetts sales tax will be charged for all sales in our retail store and all online orders shipping to a Massachusetts address.
Return Policy
Our philosophy simply that our customers are completely satisfied with their purchase. We have built our business on this concept and you can feel confident we will work with you to ensure your complete satisfaction.
If you have any problems with merchandise purchased from us, please feel free to contact our Customer Service team by phone at 617-396-4755 (Mon-Fri, 10am-6pm EST) or contact us here anytime (you will receive a response within 24 hours).
Most items may be returned within 30 days of delivery in “like-new” condition for an exchange or refund (less shipping charges if applicable).
All items should be returned, postage paid, to the address below in “like-new” condition and with the original packaging. Upon receipt, refund will be applied to the original form of payment. Please allow 10-14 business days for the full processing of your return.
Return Procedure
If you wish to return your purchase, we will be happy to accept your return within the first 30 days of delivery. Use the Contact Us page to request a Return Authorization Number (RA#). Once we have received and inspected the return product, we will provide a full refund (less the original shipping). All that we require is that the product is returned in “like-new” condition, wrapped securely in the original packaging. Products returned that are not in “like-new” condition may be subject to a 20% restocking fee or simply not accepted for a refund..
Non-Returnable Items
Unfortunately, we cannot accept returns of certain products, including:
- Any product that is returned more than 30 days after delivery.
- Clearance sale items marked down 25% or more.
- Any product that has been worn or altered.
- Any product that has been engraved.
- Any grooming products. We have no way of determining whether a grooming product has been tampered with or pilfered, and while we trust that you did no such thing, we are confident that it is more important for you to know you are receiving a never-been-opened grooming product than to be able to return one.
- Any item that is not in its original condition, is damaged, is missing parts or the manufacturer’s original packaging.